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Health Information Technology Specialist (Epic) - Can be located in Denver, St. Louis, Austin, or Milwaukee
Job Code:2021-QUA-003
FT/PT Status:Quality
Location:Job Location May Be Flexible

Explore our careers page to learn more about the benefits we offer!

Check out our Youtube channel to learn more about Vivent Health!

Videos to explore!

1) The Basics - HIV Prevention and Testing -
2) How is HIV Transmitted? -
3) HIV: Fight Back with HIV Treatment -
4) HIV: Let’s Reset What We Know -
5) HIV: The Goal of Undetectable -

Position Purpose  


The Vivent Health HIT Specialist works with the Software Systems Specialist to ensure that staff in the organization have support with Vivent Health’s Health Information Technology Systems. The HIT Specialist will use and maintain the Health Information Technology Systems and support users of those systems.    


The Vivent Health HIT Specialist reports directly to the Software Systems Specialist and works collaboratively with the Quality Management Team.   


Vivent Health’s Quality Management program has overall responsibility for supporting Vivent Health’s Health Information Technology systems, and for measuring the quality of the health services departments, facilitating initiatives to improve quality, and regularly reporting on Vivent Health’s quality outcomes.

NOTE: This role could be located in Denver, St. Louis or Austin!

Scope of Responsibilities

Vivent Health is one of the nation’s largest providers of HIV prevention, care and treatment services with a budget approaching $130 million and employing over 400 professionals.

The unique, nationally recognized Vivent Health HIV Medical Home model of care assures that everyone with HIV has access to medical, dental, mental health and social services and provides the best opportunity for patients to achieve high quality health outcomes. Vivent Health also provides aggressive HIV prevention services to gay men, injection drug users and others at the highest risk for HIV infection. 

Vivent Health currently operates in multiple states nationwide. It embraces a Market Culture to increase access to care, enhance quality outcomes and achieve and surpass financial performance expectations and has an aggressive plan to expand into additional states.

Essential Functions

  • Supports users of Epic, WISHIN, WISDOM and Provide Enterprise including training, technical support and access requests
  • Manages the Health Information Technology ticketing system Samanage.
  • Works with the relevant vendor helpdesk to respond to internal systems questions
  • Continues to develop knowledge and understanding of EPIC, WISHIN, WISDOM and PROVIDE ENTERPRISE.
  • Any and all other duties as assigned by the Software Systems Specialist.

Required Experience and Skills

  •  Experience with Microsoft Office, Windows, and other databses
  • Experience with Epic EHR, including EpicCare Ambulatory and Cadence required
  •  Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community.
  • Adheres to all agency policies including, but not limited to, Employee Handbook, Confidentiality, Healthcare Corporate Compliance Plan, Standards of Conduct, and other policies.
  • High school diploma or GED is required.
  • An Influenza vaccine is required of all new employees at the time of employment, and is required thereafter on an annual basis.
  • A tuberculin/TB skin test is required of all new employees at the time of employment, and may be required thereafter on an annual basis, depending on position.

Preferred Experience

  • Experience training people on technical systems
  • Experience with Provide Enterprise software and EPIC WISDOM.

Preferred Qualifications 

  • Experience with reporting from electronic medical record systems
  • Commitment to quality HIV/AIDS services
  •  Ability to work with a diverse population
  •  Effective analytical, written and verbal communication skills
  •  Detail oriented

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*

**Equal Employment Opportunity/Affirmative Action Employer* *

Vivent Health is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that may be mandated by specific county or municipal regulations. As a recipient of federal funding, Vivent Health will not hire nor enter into a contractual relationship with any party that is debarred, suspended, or excluded from federal assistance programs.

*Public Student Loan Forgiveness*

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements: