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Patient Service Representative - Denver, CO
Job Code:2021-MED-006
FT/PT Status:Medical Services
Location:Denver (CO)
  

Explore our careers page to learn more about the benefits we offer! https://viventhealth.org/get-involved/careers/

Check out our Youtube channel to learn more about Vivent Health! 
https://youtu.be/5bu5M6m-GhI


Videos to explore!

1) The Basics - HIV Prevention and Testing - https://www.youtube.com/watch?v=zc6SpQDuNa8
2) How is HIV Transmitted? - https://www.youtube.com/watch?v=z8BwYFlTAGY
3) HIV: Fight Back with HIV Treatment - https://www.youtube.com/watch?v=dhioUIYmv9Q&feature=youtu.be
4) HIV: Let’s Reset What We Know - https://www.youtube.com/watch?v=Pd_7I6M07k0&feature=youtu.be
5) HIV: The Goal of Undetectable - https://www.youtube.com/watch?v=mZ1bIphjxbw&t=17s


Position Purpose

The Patient Services Representative (PSR) is the first point of contact between the patient and the organization, and thus is responsible for creating a positive and helpful impression. The Patient Service Representative position is considered a crucial link between the patient and the care delivered by clinical and service staff of Vivent Health Services Departments. 

Scope of Responsibilities
Vivent Health is one of the nation’s largest providers of HIV prevention, care and treatment services with a budget approaching $130 million and employing over 400 professionals.

The unique, nationally recognized Vivent Health HIV Medical home model of care assures that everyone with HIV has access to medical, dental, mental health and social services and provides the best opportunity for patients to achieve high quality health outcomes. Vivent Health also provides aggressive HIV prevention services to gay men, injection drug users and others at the highest risk for HIV infection.

Vivent Health currently operates in multiple states nationwide. It embraces a Market Culture to increase access to care, enhance quality outcomes, achieve and surpass financial performance expectations and has an aggressive plan to expand into additional states.

Essential Functions

  • Communicate clearly and effectively with the public served by the organization, including employees, patients, clients, volunteers, visitors and vendors. Treat all patients and clients with respect and sensitivity.
  • Explain department procedures to new patients.
  • Answer, screen and forward any incoming phone calls while providing basic information when needed.
  • Register and update information on patients in electronic health record.
  • Schedule patient appointments for health services departments.
  • Verify patient insurances and collect co-pays.
  • Complete patient reminder phone calls 48 hours prior to scheduled appointments to ensure patient attendance and preparation for appointments.   

Required Qualifications

  • High school diploma or equivalent
  • Minimum of 1 year customer service experience  
  • Proficient computer skills and a working knowledge of Microsoft Office and Windows

Preferred Qualifications

  • Six months of health care receptionist experience, preferred. 
  • Bilingual proficiency in both English and Spanish
  • Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community.
  • Ability to work with a diverse patient population.

Salary Range

  • Starting at $17.00 hourly



*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*

**Equal Employment Opportunity/Affirmative Action Employer* *

Vivent Health is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that may be mandated by specific county or municipal regulations. As a recipient of federal funding, Vivent Health will not hire nor enter into a contractual relationship with any party that is debarred, suspended, or excluded from federal assistance programs.

*Public Student Loan Forgiveness*

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:
https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service