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IT Support Specialist - Can be located in Milwaukee or St. Louis
Job Code:2021-INT-001
FT/PT Status:Information Technology
Location:Milwaukee Office (WI)

Explore our careers page to learn more about the benefits we offer!

Check out our Youtube channel to learn more about Vivent Health!

Videos to explore!

1) The Basics - HIV Prevention and Testing -
2) How is HIV Transmitted? -
3) HIV: Fight Back with HIV Treatment -
4) HIV: Let’s Reset What We Know -
5) HIV: The Goal of Undetectable -

Position Purpose
The IT Support Specialist is responsible for providing technical support and customer service to all Vivent Health employees. The IT Support Specialist will work closely with staff throughout the state in order to maintain and improve the use of technology. In the absence of the Help Desk Manager, the Help Desk Specialist will report to the VP of IT and be the point person for urgent requests and communication.

Scope of Responsibilities

Vivent Health is one of the nation’s largest providers of HIV prevention, care and treatment services with a budget approaching $130 million and employing over 400 professionals. 

The unique, nationally recognized Vivent Health HIV Medical Home model of care assures that everyone with HIV has access to medical, dental, mental health and social services and provides the best opportunity for patients to achieve high quality health outcomes. Vivent Health also provides aggressive HIV prevention services to gay men, injection drug users and others at the highest risk for HIV infection. 

Vivent Health currently operates in multiple states nationwide. It embraces a Market Culture to increase access to care, enhance quality outcomes and achieve and surpass financial performance expectations and has an aggressive plan to expand into additional states.


Essential Functions

  • Provide technical support in the areas of computer hardware and software, printers, copiers, fax machines, telephone systems, cell phones and pagers.
  • Process help requests to provide technical problem identification and resolution or escalate the problem to the next level of support as appropriate. Document the requests, activity, and solutions in the help desk software.
  • Perform hardware/software installation, configuration, maintenance, and repair on workstations and laptops.
  • Provide assistance in one or all areas of application programming that includes testing, design, and analysis.
  • Research, develop, and implement API’s or other programs to increase automation.
  • Provide training for users in group or in one-on-one sessions for software applications and hardware use.
  • Work closely with the Help Desk Manager to develop technology resources for users.
  • Manage user accounts using Microsoft Active Directory and other administration tools.
  • Coordinate repair services and communicate to staff with necessary updates.
  • Maintain a level of proficiency necessary for competence in the position and attend education and training sessions as approved.
  • Perform other duties as assigned or as necessity dictates.

Required Qualifications 

  • Bachelor’s degree in Computer Science or related field, or equivalent combination of education and experience.
  • Minimum of 3 years’ experience doing application support/development for a medium to large organization

Preferred Qualifications

  • Demonstrated competence in functional or technical components of the assigned applications using .NET, C#, Responsive Design, JavaScript, etc
  • Ability to be self-directed, work without supervision in the office or remotely

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*

**Equal Employment Opportunity/Affirmative Action Employer* *

Vivent Health is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that may be mandated by specific county or municipal regulations. As a recipient of federal funding, Vivent Health will not hire nor enter into a contractual relationship with any party that is debarred, suspended, or excluded from federal assistance programs.

*Public Student Loan Forgiveness*

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements: