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Director of Case Management - Austin, TX
Job Code:2020-SOC-008
FT/PT Status:Social Services
Location:Austin (TX)

Explore our careers page to learn more about the benefits we offer!

Check out our Youtube channel to learn more about Vivent Health!

Videos to explore!

1) The Basics - HIV Prevention and Testing -
2) How is HIV Transmitted? -
3) HIV: Fight Back with HIV Treatment -
4) HIV: Let’s Reset What We Know -
5) HIV: The Goal of Undetectable -

Position Purpose:

The Director of Case Management is responsible for overseeing the delivery of all medical case management programs and ensuring effective integration within the Vivent Health Medical Home model of care. The Director is also accountable for the oversight of programs administered by Case Management, including, health insurance, financial counseling and assistance, transportation assistance, and special programs.  Responsibilities include staff recruitment, training, and supervision; program development and program evaluation; grant administration; quality improvement; data reporting; budget development and oversight; and local community relations and partner collaborations.

Scope of Responsibilities

Vivent Health is one of the nation’s largest providers of HIV prevention, care and treatment services with a budget approaching $130 million and employing over 400 professionals.

The unique, nationally recognized Vivent Health HIV Medical home model of care assures that everyone with HIV has access to medical, dental, mental health and social services and provides the best opportunity for patients to achieve high quality health outcomes. Vivent Health also provides aggressive HIV prevention services to gay men, injection drug users and others at the highest risk for HIV infection.

Vivent Health currently operates in multiple states nationwide. It embraces a Market Culture to increase access to care, enhance quality outcomes, achieve and surpass financial performance expectations and has an aggressive plan to expand into additional states.

Essential Functions

  1. Provide oversight for medical case management operations, including Community, Clinic, and ensure compliance with all federal, state, and local government laws and regulations.  Assure compliance with all Vivent Health service delivery standards, Vivent Health’s strategic plan, and agency mission.
  2. Provide oversight for programs administered by Case Management, including Health Insurance enrollment, financial counseling, and special programs and ensure compliance with all federal, state, and local government laws and regulations.  Assure compliance with all Vivent Health service delivery standards, Vivent Health‘s strategic plan, and agency mission
  3. Provide direction for all case management programs including staff supervision, client enrollment and adherence to care, productivity standards, budget management, revenue generation or reimbursement systems, and grants management.
  4. Provide direction and oversight to all case management programs to aid clients and patients in securing access to medical care and other health services, obtaining insurance and benefit coverage, providing medication adherence and risk reduction education, securing health insurance, conducting HIV prevention and risk reduction education, providing health education, providing stable community housing information and referral and connecting clients and patients with needed services.
  5. Integrate all appropriate aspects of program services and initiatives into the operations of the Vivent Health Medical Center to enhance successful access to, compliance with, and retention in care.  Provide leadership for Medical Home initiatives to maximize patient participation, both for health outcomes and for revenue generation, including eligible patient identification, patient enrollment, ongoing required activities and process improvements. Collaborate extensively with the staff and Directors of the Medical Center on quality, patient-centered services.
  6. Develop or revise, and lead implementation of, policies and procedures to optimize efficiency and promote effective operation of integrated services.
  7. Provide leadership to assure that case management programs maintain an environment with the highest quality of customer service and achieve high levels of client satisfaction.  Promote Vivent Health’s integrated service delivery system through full collaboration with other Vivent Health departments and key statewide community partners to assure quality service delivery to clients.
  8. Prepare and manage the annual budget for Case Management programs, assuring that Vivent Health maximizes available revenue from all public and private sources, and that programs operate within set financial parameters. 
  9. Assure timely submission of program reporting, participate in statistical tracking and program evaluation, and monitor Quality Improvement activities, in compliance with grants and contracts. Actively participate in the agency Quality Improvement Committee.
  10. Develop and enhance collaborations with community service providers, State HIV/AIDS Program staff and other funders and key stakeholders.
  11. Serve as a member of Vivent Health’s senior management team, including participation in government relations, public relations, and fund development, as appropriate, and attendance at and support of Vivent Health events. Serve as a Vivent Health spokesperson, in collaboration with the Public Relations staff for media and public relations and in other community settings as appropriate.
  12. Any and all other duties as assigned by supervisor.   

Required Qualifications

  • Baccalaureate or post-graduate degree in social work, psychology, human services or related field from an accredited college or university.
  • Minimum of 5 years in case management, including program development and fiscal management.
  • At least 3 years of management experience, with demonstrated ability to lead a large and diverse program; experience with an integrated care model strongly preferred.
  • Thorough understanding of program development, operations and evaluation with experience and commitment to statewide programming.
  • Excellent written and verbal communication skills, including ability to effectively use those skills in formal and informal situations.
  • Strong organizational skills and ability to manage multiple tasks.
  • Willingness to travel throughout the service area.
  • Willingness to work evenings and weekends as needed.
  • Valid Driver's License            
  • Has an Insurable Driving Record                    
  • Access to a reliable insured vehicle              
  • Working knowledge of Microsoft Office and Windows
  • Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community.
  • Strong ability to work with a diverse population of colleagues, patients, and community constituents.
  • An Influenza vaccine is required of all new employees at the time of employment, and is required thereafter on an annual basis.
  • A tuberculin/TB skin test is required of all new employees at the time of employment, and may be required thereafter on an annual basis, depending on position.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*

**Equal Employment Opportunity/Affirmative Action Employer* *

Vivent Health is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that may be mandated by specific county or municipal regulations. As a recipient of federal funding, Vivent Health will not hire nor enter into a contractual relationship with any party that is debarred, suspended, or excluded from federal assistance programs.

*Public Student Loan Forgiveness*

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements: