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Programs Specialist (Supports Housing and Food Pantry) - Austin, TX
Job Code:2020-PAN-006
FT/PT Status:Pantry & Food Services
Location:Austin (TX)

Explore our careers page to learn more about the benefits we offer!

Check out our Youtube channel to learn more about Vivent Health!

Videos to explore!

1) The Basics - HIV Prevention and Testing -
2) How is HIV Transmitted? -
3) HIV: Fight Back with HIV Treatment -
4) HIV: Let’s Reset What We Know -
5) HIV: The Goal of Undetectable -

Position Purpose

The Program Specialist is responsible for providing information and referral services to HIV+ individuals, families, significant others and the general public; determine eligibility, and complete intakes. The Program Specialist is responsible for data entry of intakes and eligibility procedures to enroll clients into Food Bank and Housing Navigation services, in addition to other data-related tasks assigned by supervisor. The Program Specialist will be responsible for the eligibility updates and intakes of interagency clients with the Food Bank. 

Scope of Responsibilities

Vivent Health is one of the nation’s largest providers of HIV prevention, care and treatment services with a budget approaching $130 million and employing over 400 professionals.

The unique, nationally recognized Vivent Health HIV Medical Home model of care assures that everyone with HIV has access to medical, dental, mental health and social services and provides the best opportunity for patients to achieve high quality health outcomes. Vivent Health also provides aggressive HIV prevention services to gay men, injection drug users and others at the highest risk for HIV infection. 

Vivent Health currently operates in multiple states nationwide. It embraces a Market Culture to increase access to care, enhance quality outcomes and achieve and surpass financial performance expectations and has an aggressive plan to expand into additional states.

Position Responsibilities
  • Assist in determining client eligibility for the various Vivent Health services – specifically Food and Nutrition Services - and other community resources.
  • Stay up to date on agency eligibility policy, proper eligibility documentation requirements, and use of agency forms.
  • Collect eligibility documents from clients that fit current agency requirements, and assist clients in obtaining or providing such documents.
  • Conduct phone and in-person screenings to assess potential clients for services, as needed.
  • Conduct agency intakes per agency policy, as needed.
  • Conduct eligibility updates of current clients per agency policy, as needed.
  • Maintain Housing Navigation client hard files, as specified by Housing program guidelines.
  • Maintain Food and Nutrition client hard files, as specified by FNS program guidelines.
  • Maintain client record documentation in Provide Enterprise according to departmental standards.
  • Enter and scan sensitive client data into Provide Enterprise®, including progress logs, units of service, outcome data collection and reporting, and eligibility documentation.
  • Enter client data into ARIES and other required databases, per current policy and procedure.
  • Meet deadlines for time sheets, client documentation, and required grant documents.
  • Assist with Housing Department quality assurance projects, including data quality, tracking, and client hard files.
  • Participate in quality improvement activities as assigned.
  • Participate in trainings as required by the Austin TGA Standards of Care.
  • Promote a positive image of Vivent Health to our clients and the community.
  • Attend monthly All-Staff and mandatory organizational meetings.
  • Assist in covering reception, when requested by supervisor.
  • Attend department meetings for both Food and Nutrition and Housing Services, as requested.
  • Perform other duties as assigned.
  • Participate in leadership opportunities and committees as needed.

Required Qualifications
  • Knowledge of HIV, mental health, substance abuse, or related field
  • Knowledge of diverse populations and community resources
  • Skill in working with people with mental health and/or substance use disorders and with diverse populations
  • Ability to work comfortably with diverse populations, with sensitivity to issues concerning HIV and all disabilities
  • Skill in operating office equipment, such as personal computer, calculator, copier, facsimile machine, and telephone system
  • Skill in using various software, including word processing, spreadsheet, and database programs
  • Ability to demonstrate good judgment, maintain strict confidentiality standards, and adhere to professional standards as defined by state and federal regulations
  • Ability to make sound decisions in accordance with agency policies, procedures, and guidelines
  • Ability to take all precautionary steps to ensure the protection and integrity of protected health information
  • Ability to prioritize multiple tasks and competing priorities
  • Ability to establish and maintain good working relationships with coworkers
  • Ability to communicate effectively, both orally and in writing
  • Ability to perform routine walking, standing, bending, lifting, and stooping during the course of day
  • May be required to operate personal vehicle for department activities and to maintain vehicle liability insurance
  • An Influenza vaccine is required of all new employees at the time of employment, and is required thereafter on an annual basis.
  • A tuberculin/TB skin test is required of all new employees at the time of employment, and may be required thereafter on an annual basis, depending on position.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*

**Equal Employment Opportunity/Affirmative Action Employer* *

Vivent Health is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that may be mandated by specific county or municipal regulations. As a recipient of federal funding, Vivent Health will not hire nor enter into a contractual relationship with any party that is debarred, suspended, or excluded from federal assistance programs.

*Public Student Loan Forgiveness*

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements: