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Bilingual Patient Service Representative - Austin, TX
Job Code:2020-MED-023
FT/PT Status:Medical Services
Location:Austin (TX)
  

Explore our careers page to learn more about the benefits we offer! https://viventhealth.org/get-involved/careers/

Check out our Youtube channel to learn more about Vivent Health! 
https://youtu.be/5bu5M6m-GhI


Videos to explore!

1) The Basics - HIV Prevention and Testing - https://www.youtube.com/watch?v=zc6SpQDuNa8
2) How is HIV Transmitted? - https://www.youtube.com/watch?v=z8BwYFlTAGY
3) HIV: Fight Back with HIV Treatment - https://www.youtube.com/watch?v=dhioUIYmv9Q&feature=youtu.be
4) HIV: Let’s Reset What We Know - https://www.youtube.com/watch?v=Pd_7I6M07k0&feature=youtu.be
5) HIV: The Goal of Undetectable - https://www.youtube.com/watch?v=mZ1bIphjxbw&t=17s



Position Purpose

The Patient Services Representative (PSR) reports to the Patient Services Supervisor.  In addition to performing a variety of important tasks related to the accurate and appropriate registration and scheduling of patients, the PSR is often the first point of contact between the patient and the organization, and thus is responsible for creating a positive and helpful impression. The Patient Service Representative position is considered a crucial link between the patient and the care delivered by clinical and service staff of Vivent Health's Services Departments. Patient services are the key priority in this position requiring the Patient Service Representative to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust.  The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to clinic protocols, registration and ensuring accurate and up to date insurance information is collected.


Scope of Responsibilities
Vivent Health is one of the nation’s largest providers of HIV prevention, care and treatment services with a budget approaching $130 million and employing over 400 professionals.

The unique, nationally recognized Vivent Health HIV Medical home model of care assures that everyone with HIV has access to medical, dental, mental health and social services and provides the best opportunity for patients to achieve high quality health outcomes. Vivent Health also provides aggressive HIV prevention services to gay men, injection drug users and others at the highest risk for HIV infection.

Vivent Health currently operates in multiple states nationwide. It embraces a Market Culture to increase access to care, enhance quality outcomes, achieve and surpass financial performance expectations and has an aggressive plan to expand into additional states.

Essential Functions:

  • Communicate clearly and effectively with the public served by the organization, including employees, patients, clients, volunteers, visitors and vendors. Treat all patients and clients with respect and sensitivity.
  • Explain department procedures to new patients.
  • Answer, screen and forward any incoming phone calls while providing basic information when needed.
  • Register and update information on patients in electronic health record.
  • Schedule patient appointments for health services departments.
  • Verify patient insurances and collect co-pays.
  • Call new patients to remind them of appts and inform them to bring required Ryan White documents.
  • Mail out welcome letters 
  • Assist in planning, managing and coordinating patient flow in clinic areas, and day-to-day operations of the clinic to ensure high quality service provision.
  • Participate in special projects and statistical reporting.
  • Maintain a clean, orderly and professional waiting room, reception area, and other Health Services areas.
  • Assist Health Services staff in the areas of distributing information, faxing, copying and word processing.
  • Prepare and maintain Vivent Health Services patient/client records in compliance with government regulations and in accordance with  provider standards to   efficient services. 
  • Comply with the Vivent Health's Care Corporate Compliance Standards of Conduct and related policies and procedures.

Required Qualifications:

  • High school diploma or equivalent
  • Bilingual in English and Spanish
  • Minimum of 3 years professional administrative experience
  • Six months of health care receptionist experience
  • Valid Driver’s License
  • An Insurable Driving Record
  • Access to a reliable insured vehicle
  • Pre-employment & Annual TB Test and Annual Influenza Vaccination is required
  • Proficient computer skills and a working knowledge of Microsoft Office and Windows

 

Preferred Qualifications:

  • Demonstrate exemplary customer service and interpersonal communication skills; must have the ability to work with diverse people groups.
  • Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
  • Must be highly flexible; able to accommodate changing needs of the department.
  • Well-developed verbal and written communication skills.
  • Ability to work well under pressure with minimal supervision.
  • Reception and telephone system experience.
  • Ability to handle multiple tasks simultaneously in a busy clinic environment.
  • Knowledge of and sensitivity to HIV/AIDS disease and ability to interact with diverse populations.
  • Professional appearance and demeanor.
  • Epic experience strongly preferred.


*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*

**Equal Employment Opportunity/Affirmative Action Employer* *

Vivent Health is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that may be mandated by specific county or municipal regulations. As a recipient of federal funding, Vivent Health will not hire nor enter into a contractual relationship with any party that is debarred, suspended, or excluded from federal assistance programs.

*Public Student Loan Forgiveness*

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:
https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service