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IT Support Specialist - Milwaukee, WI
Job Code:2020-INT-003
FT/PT Status:Information Technology
Location:Milwaukee Office (WI)
  

Explore our careers page to learn more about the benefits we offer! https://viventhealth.org/get-involved/careers/

Check out our Youtube channel to learn more about Vivent Health! 
https://youtu.be/5bu5M6m-GhI


Videos to explore!

1) The Basics - HIV Prevention and Testing - https://www.youtube.com/watch?v=zc6SpQDuNa8
2) How is HIV Transmitted? - https://www.youtube.com/watch?v=z8BwYFlTAGY
3) HIV: Fight Back with HIV Treatment - https://www.youtube.com/watch?v=dhioUIYmv9Q&feature=youtu.be
4) HIV: Let’s Reset What We Know - https://www.youtube.com/watch?v=Pd_7I6M07k0&feature=youtu.be
5) HIV: The Goal of Undetectable - https://www.youtube.com/watch?v=mZ1bIphjxbw&t=17s



Position Purpose

Under the direction of the Helpdesk Manager, and a core member of the centralized helpdesk team the Applications Support Specialist will be providing application support for all Vivent Locations and users nationally.

Scope of Responsibilities

Vivent Health is one of the nation’s largest providers of HIV prevention, care and treatment services with a budget approaching $130 million and employing over 400 professionals. 

The unique, nationally recognized Vivent Health HIV Medical Home model of care assures that everyone with HIV has access to medical, dental, mental health and social services and provides the best opportunity for patients to achieve high quality health outcomes. Vivent Health also provides aggressive HIV prevention services to gay men, injection drug users and others at the highest risk for HIV infection. 

Vivent Health currently operates in multiple states nationwide. It embraces a Market Culture to increase access to care, enhance quality outcomes and achieve and surpass financial performance expectations and has an aggressive plan to expand into additional states.
  

 

Essential Functions

  • Provide assistance, advice, problem solving, and technical information to Vivent Champions regarding the use of software applications
  • Create APIs for various software integrations with Active Directory/Sharepoint
  • Develop procedures and training material including videos for technical training on applications
  • Provide assistance in one or all areas of application programming that includes testing, design, and analysis.
  • Route customer requests for service or problem resolution to appropriate staff, and act as liaison with customers regarding the status of their requests
  • Provide support for web applications and mobile applications/integration working with various business units for special projects
  • Determines problem fixes/remedies for application issues or performance concerns
  • “Go Live" support after introduction of new applications or IT solutions
  • Supporting the processing of service requests and assisting other helpdesk staff in addressing service requests
  • Field incoming help requests from clients via telephone and ticket tracking system in a professional and courteous manner
  • Document all relevant end user identification information and clear articulation of problem or issue
  • Build rapport and elicit problem details from client end users
  • Perform post-resolution follow-ups to ensure client satisfaction
  • Develop knowledge base documents for end users as appropriate
  • Create flow charts and work flow diagrams as needed

Required Qualifications 

  • Minimum of 3 years’ experience doing application support/development for a medium to large organization
  • Demonstrated competence in functional or technical components of the assigned applications using .NET, C#, Responsive Design, JavaScript, etc
  • Ability to be self-directed, work without supervision in the office or remotely
  • Emotionally Intelligent – empathetic, able to understand the points of views of others, able to relate well to many kinds of people.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Communication – Strong communicator and collaborator. Excellent oral and written communication skills.
  • Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
  • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Presents ideas and information in a manner that gets others' attention.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*

**Equal Employment Opportunity/Affirmative Action Employer* *

Vivent Health is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that may be mandated by specific county or municipal regulations. As a recipient of federal funding, Vivent Health will not hire nor enter into a contractual relationship with any party that is debarred, suspended, or excluded from federal assistance programs.

*Public Student Loan Forgiveness*

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:
https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service