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Housing Case Manager - Austin, TX
Job Code:2020-HOU-002
FT/PT Status:Housing
Location:Austin (TX)

Explore our careers page to learn more about the benefits we offer!

Check out our Youtube channel to learn more about Vivent Health!

Videos to explore!

1) The Basics - HIV Prevention and Testing -
2) How is HIV Transmitted? -
3) HIV: Fight Back with HIV Treatment -
4) HIV: Let’s Reset What We Know -
5) HIV: The Goal of Undetectable -

Position Purpose   

With the direction of the Director of Housing Services and guidance of the Housing Programs Manager, the Best Single Source Plus (BSS Plus) Case Manager will provide housing stability services to HIV positive individuals and persons considered at high risk of HIV with a focus on the Homeless population and homeless prevention. Housing stability services will include case management across the continuum of housing stability services, provision of financial resources, and referrals to collaborative agencies and others. The Case Manager is responsible for maintaining accurate financial assistance records, service delivery records, and evaluation and reporting requirements in HMIS.

Scope of Responsibilities

Vivent Health is one of the nation’s largest providers of HIV prevention, care and treatment services with a budget approaching $130 million and employing over 400 professionals.

The unique, nationally recognized Vivent Health HIV Medical home model of care assures that everyone with HIV has access to medical, dental, mental health and social services and provides the best opportunity for patients to achieve high quality health outcomes. Vivent Health also provides aggressive HIV prevention services to gay men, injection drug users and others at the highest risk for HIV infection.

Vivent Health currently operates in multiple states nationwide. It embraces a Market Culture to increase access to care, enhance quality outcomes, achieve and surpass financial performance expectations and has an aggressive plan to expand into additional states.

Essential Functions

  1. Assist in determining client eligibility for housing services and other community resources.
  2. Stay up to date on BSS+ program policy, proper eligibility documentation requirements, and agency-specific eligibility requirements and forms.
  3. Collect eligibility documents from clients that fit current agency and BSS+ program requirements, and assist clients in obtaining or providing such documents.
  4. Conduct phone and in-person screenings to assess potential clients for services, as needed.
  5. Conduct client intake appointments to obtain client-centered information relevant to the housing situation and social service needs of the client, as needed.
  6. Conduct eligibility recertifications of current clients per programmatic policies, as needed.
  7. Provide case management services, information, and referrals for Best Single Source Plus clients, with a focus on housing stability
  8. Work with clients to develop housing plans that focus on individualized immediate and long-term goals with emphasis on housing stability.
  9. Process financial assistance requests in line with client’s budgeting and housing plan goals.
  10. Advocate on behalf of clients to address housing and other service barriers, and refer clients to other community resources when appropriate.
  11. Provide timely and accurate referrals to community AIDS services organizations, community resources, and medical providers as appropriate.
  12. Conduct routine follow-up to reassess needs and ensure linkage to services.
  13. Maintain BSS Plus client hard files, including eligibility/ enrollment paperwork, case notes, individual service plans, financial assistance, assessments, and other items as specified on file checklist.
  14. Manage case data by entering client data in Homeless Management Information System (HMIS) Service Point web-based database in a timely manner.
  15. Maintain client record documentation in Provide Enterprise according to departmental standards.
  16. Provide information about housing programs and referrals to services for clients and community members.
  17. Stay up to date on resource availability of community housing programs.
  18. Explain and enforce BSS+ rules and regulations when working with clients, HIV case managers, and landlords.
  19. Build and maintain working relationships with landlords and property managers.
  20. Attend and participate in Department meetings as scheduled.
  21. Participate in the ECHO’s Landlord Outreach and attend relevant ECHO meetings as needed. Participate in other housing and collaborative meetings for service coordination.
  22. Attend BSS Plus Case Manager meetings and other meetings and training sessions as required.
  23. Participate in agency Quality Improvement activities as indicated.
  24. Participate in the Point in Time Count annually
  25. Perform other duties as directed by Director of Housing Services and the Housing Programs Manager.

Required Qualifications

  • Bachelor’s degree in social work, psychology, counseling, or related field required
  • One year of experience in working with homelessness prevention and/or the homeless population preferred
  • Two years of experience working with individuals of diverse cultures, ethnicities, socioeconomic backgrounds, sexual orientations, and gender identifications required
  • One year of experience working with clients with substance use and/or mental health disorders and with other vulnerable populations required
  • Training in harm reduction principles and motivational interviewing skills preferred
  • Bilingual/ bicultural (English and Spanish) skills preferred
  • Knowledge of HIV, homelessness, mental health, and substance abuse
  • Knowledge of diverse populations and community resources
  • Ability to make sound decisions in accordance with agency policies, procedures, and guidelines
  • Ability to demonstrate good judgment, maintain strict confidentiality standards, and adhere to professional standards as defined by state and federal regulations
  • Ability to take all precautionary steps to ensure the protection and integrity of protected health information
  • Ability to work comfortably with diverse populations, with sensitivity to issues concerning HIV and all disabilities
  • Ability to prioritize multiple tasks and competing priorities
  • Ability to establish and maintain good working relationship with coworkers
  • Ability to communicate effectively, both orally and in writing
  • Ability to maintain composure when under stress and skill in resolving conflicts
  • Skill in operating office equipment, such as personal computer, calculator, copy machine, facsimile machine, and telephone system
  • Skill in using various software, including word processing, spreadsheet, and database programs
  • Ability to maintain safe driving record, vehicle liability insurance and current Texas driver license
  • Ability to perform routine walking, standing, bending, lifting, and stooping during the course of day
  • An Influenza vaccine is required of all new employees at the time of employment, and is required thereafter on an annual basis.
  • A tuberculin/TB skin test is required of all new employees at the time of employment, and may be required thereafter on an annual basis, depending on position.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*

**Equal Employment Opportunity/Affirmative Action Employer* *

Vivent Health is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that may be mandated by specific county or municipal regulations. As a recipient of federal funding, Vivent Health will not hire nor enter into a contractual relationship with any party that is debarred, suspended, or excluded from federal assistance programs.

*Public Student Loan Forgiveness*

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements: