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Landlord Outreach Specialist - Austin, TX
Job Code:2020-HOU-001
FT/PT Status:Housing
Location:Austin (TX)

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Videos to explore!

1) The Basics - HIV Prevention and Testing -
2) How is HIV Transmitted? -
3) HIV: Fight Back with HIV Treatment -
4) HIV: Let’s Reset What We Know -
5) HIV: The Goal of Undetectable -

Position Purpose   

With the direction of the Housing Programs Manager and Director of Housing Services, the Landlord Outreach Specialist (LOS) will identify affordable housing opportunities accessible to HOPWA and BSS+ clients. The LOS is responsible for establishing and maintaining innovative community partnerships with landlords and property managers to expand access to housing resources for all clients including those who are hard to house. The LOS supports housing case managers by providing housing barrier assessments, facilitating move-in process, risk mitigation and ongoing communication and advocacy with property managers and landlords. The LOS will also provide individual housing and tenancy support services to help clients become a successful tenant in their housing arrangement.

Scope of Responsibilities

Vivent Health is one of the nation’s largest providers of HIV prevention, care and treatment services with a budget approaching $130 million and employing over 400 professionals.

The unique, nationally recognized Vivent Health HIV Medical home model of care assures that everyone with HIV has access to medical, dental, mental health and social services and provides the best opportunity for patients to achieve high quality health outcomes. Vivent Health also provides aggressive HIV prevention services to gay men, injection drug users and others at the highest risk for HIV infection.

Vivent Health currently operates in multiple states nationwide. It embraces a Market Culture to increase access to care, enhance quality outcomes, achieve and surpass financial performance expectations and has an aggressive plan to expand into additional states.

Essential Functions
  • Conduct on-going community outreach and presentations to various housing property owners, landlords, community partners, and potential supporters about ASA’s housing assistance programs and "Housing First" strategies.
  • Foster good working relationships with property managers and property owners.
  • Create and distribute marketing materials that explain housing assistance and stability programs.
  • Identify and recruit properties in Austin/Travis County and surrounding areas that are willing to lease to participants in various rental assistance programs, individuals experiencing homelessness, who may have barriers to housing such as criminal history, evictions, poor credit and/or minimal income.
  • Build partnerships with property owners/ property managers to establish expedited access to housing opportunities, and flexibility towards housing barriers.
  • Utilize knowledge of general property management practices, Fair Housing legislation, as well as policies and culture of local real estate trade organizations, i.e. Austin Apartment Association, Austin Board of Realtors, etc. and Public Housing Authority practices, including Housing Authority for the City of Austin and Travis County Housing Authority practices to be demonstrated by understanding of Housing Choice Voucher (HCV) processes and Housing Quality Standard (HQS) processes and expectations.
  • Create a list of apartment complexes that work with ASA Housing Programs’ clients.
  • Track and report efforts to recruit property owners/ property managers to participate in low barrier housing programs and monitor units netted and maintained through your work.
  • Maintain collaborative communication with partner agencies to keep up-to-date on programs and processes.
  • Work with an intensive caseload of clients and their case managers to facilitate expedited entry to housing.
  • Review potential housing barriers, navigate solutions to barriers, and identify housing options that will work with each client’s unique situation.
  • Navigate each client’s housing application process – complete housing applications with clients, communicate to property management about applications and move-ins, assist with lease signing and initial move-in.
  • Conduct Housing Quality Standards Inspections to ensure HQ Standards are met in accordance with HUD program expectations.
  • Assist with negotiating misunderstandings, lease violations, and other situations that arise between property managers and ASA housing clients.
  • Maintain client documents in client primary record, per program requirements.
  • Maintain client record documentation in Provide Enterprise according to departmental standards.
  • Provide information about housing programs and referrals to services for clients and community members.
  • Stay up to date on resource availability of community housing programs.
  • Provide field based case management services to explain and enforce the Housing Programs rules and regulations when working with clients, community case managers and landlords
  • Attend and participate in Department meetings as scheduled.
  • Participate in the ECHO’s Landlord Outreach and attend relevant ECHO meetings as needed. Participate in other housing and collaborative meetings for service coordination.
  • Participate in Quality Improvement activities, as indicated.
  • Perform other duties as assigned by the Director of Housing Services and the Housing Programs Manager.
  • Participate in committees as needed.
  • Participate as member of one of ASA’s action teams.

Required Qualifications
  • Bachelor’s degree required, preferably in Human Services, Public Relations or related field
  • Two years of experience working in property management, leasing, marketing, or sales preferred
  • One year of experience locating housing for households experiencing homelessness, or other disadvantaged populations preferred
  • One year of experience working with individuals of diverse cultures, ethnicities, socioeconomic backgrounds, sexual orientations, and gender identifications required
  • Experience working with community housing programs preferred
  • Bilingual/bicultural (English and Spanish) skills preferred
  • Knowledge of HIV, homelessness, mental health, and substance abuse
  • Knowledge of diverse populations and community resources
  • Ability to make sound decisions in accordance with agency policies, procedures, and guidelines
  • Ability to demonstrate good judgment, maintain strict confidentiality standards, and adhere to professional standards, as defined by state and federal regulations
  • Ability to take all precautionary steps to ensure the protection of protected health information, and to use creative approaches to communication with landlords and representation of ASA housing programs
  • Ability to work comfortably with diverse populations, with sensitivity to issues concerning HIV and all disabilities
  • Ability to manage multiple tasks and competing priorities
  • Ability to establish and maintain good working relationship with coworkers and partners
  • Ability to communicate effectively, both orally and in writing
  • Ability to maintain composure when under stress and skill in resolving conflicts
  • Skill in operating office equipment, such as personal computer, calculator, copy machine, facsimile machine, and telephone system
  • Skill in operating personal vehicle for department activities and ability to maintain vehicle liability insurance
  • Skill in using various software, including word processing, spreadsheet, and database programs
  • Ability to maintain safe driving record, vehicle liability insurance and current Texas driver license
  • Ability to perform routine walking, standing, bending, lifting and stooping during the course of day
  • An Influenza vaccine is required of all new employees at the time of employment, and is required thereafter on an annual basis.
  • A tuberculin/TB skin test is required of all new employees at the time of employment, and may be required thereafter on an annual basis, depending on position.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*

**Equal Employment Opportunity/Affirmative Action Employer* *

Vivent Health is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that may be mandated by specific county or municipal regulations. As a recipient of federal funding, Vivent Health will not hire nor enter into a contractual relationship with any party that is debarred, suspended, or excluded from federal assistance programs.

*Public Student Loan Forgiveness*

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements: