EEO is the Law Poster Supplement

EEO es la Ley cartel  Suplemento del documento EEO es la Ley

WI Contract Compliance Law 

Colorado Anti-Discrimination Laws (English and Spanish)


Employee Polygraph Protection Action

E-Verify Participation Poster

Right to Work Poster

Start Over with Job Search
Returning Applicant?  Login Now


Patient Services Representative - Austin, TX
Job Code:2020-DEN-011
FT/PT Status:Dental
Location:Austin (TX)

Explore our careers page to learn more about the benefits we offer!

Check out our Youtube channel to learn more about Vivent Health!

Videos to explore!

1) The Basics - HIV Prevention and Testing -
2) How is HIV Transmitted? -
3) HIV: Fight Back with HIV Treatment -
4) HIV: Let’s Reset What We Know -
5) HIV: The Goal of Undetectable -


Position Purpose

The Patient Services Representative (PSR) reports to the Dental Practice Manager.  In addition to performing a variety of important tasks related to the accurate and appropriate registration and scheduling of patients, the PSR is often the first point of contact between the patient and the organization, and thus is responsible for creating a positive and helpful impression. The Patient Service Representative position is considered a crucial link between the patient and the care delivered by clinical and service staff of Vivent Health’s Health Services Departments. Patient services are the key priority in this position requiring the Patient Service Representative to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust.  The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

 Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to clinic protocols, registration and ensuring accurate and up to date insurance information is collected.

Scope of Responsibilities

Vivent Health is one of the nation’s largest providers of HIV prevention, care and treatment services with a budget approaching $130 million and employing over 400 professionals.

The unique, nationally recognized Vivent Health HIV Medical Home model of care assures that everyone with HIV has access to medical, dental, mental health and social services and provides the best opportunity for patients to achieve high quality health outcomes. Vivent Health also provides aggressive HIV prevention services to gay men, injection drug users and others at the highest risk for HIV infection. 

Vivent Health currently operates in multiple states nationwide. It embraces a Market Culture to increase access to care, enhance quality outcomes and achieve and surpass financial performance expectations and has an aggressive plan to expand into additional states.

Position Responsibilities  

  • Communicate clearly and effectively with the public served by the organization, including employees, patients, clients, volunteers, visitors and vendors. Treat all patients and clients with respect and sensitivity.
  • Explain department procedures to new patients.
  • Answer, screen and forward any incoming phone calls while providing basic information when needed.
  • Register and update information on patients in electronic health record.
  • Schedule patient appointments for health services departments.
  • Verify patient insurances and collect co-pays.
  • Assist in planning, managing and coordinating patient flow in clinic areas, and day-to-day operations of the clinic to ensure high quality service provision.
  • Participate in special projects and statistical reporting.
  • Maintain a clean, orderly and professional waiting room, reception area, and other Health Services areas.
  • Assist Health Services staff in the areas of distributing information, faxing, copying and word processing.
  • Prepare and maintain Health Services patient/client records in compliance with government regulations and in accordance with Vivent Health provider standards to ensure efficient services.
  • Comply with the Vivent Health Health Care Corporate Compliance Standards of Conduct and related policies and procedures.
  • Complete any and all duties as assigned by the Dental Practice Manager.



  • Problem Solving- Uses reason even when dealing with emotional topics. Recognize and respond appropriately to violent/abusive situations; ability to calmly de-escalate difficult situations.
  • Customer Service- Manages difficult or emotional customer situations; responds promptly to customer needs.
  • Interpersonal skills- Focuses on solving conflict, not blaming; Keeps emotions under control.
  • Teamwork- Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit.
  • Productivity- ability to interact in a productive manner with professional health care staff; plans and organizes; has ability to multitask and prioritize.
  • Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; follows through on commitments.

Required Experience and Skills

  • GED or High School Diploma
  • Valid Driver's License
  • Experience with Microsoft Office and Windows
  • Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community.
  • Adheres to all agency policies including, but not limited to, Employee Handbook, Confidentiality, Healthcare Corporate Compliance Plan, Standards of Conduct, and other policies.
  • An Influenza vaccine is required of all new employees at the time of employment, and is required thereafter on an annual basis.
  • A tuberculin/TB skin test is required of all new employees at the time of employment, and may be required thereafter on an annual basis, depending on position.

Additional Preferred Experience 

  • Reception and telephone system experience in a dental office setting.


Additional Preferred Qualifications

  • Demonstrate exemplary customer service and interpersonal communication skills; must have the ability to work with diverse people groups.
  • Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
  • Must be highly flexible; able to accommodate changing needs of the department.
  • Well-developed verbal and written communication skills.
  • Ability to work well under pressure with minimal supervision.
  • Ability to handle multiple tasks simultaneously in a busy clinic environment.
  • Professional appearance and demeanor.
  • Bilingual (English/Spanish) preferred 

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*

**Equal Employment Opportunity/Affirmative Action Employer* *

Vivent Health is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that may be mandated by specific county or municipal regulations. As a recipient of federal funding, Vivent Health will not hire nor enter into a contractual relationship with any party that is debarred, suspended, or excluded from federal assistance programs.

*Public Student Loan Forgiveness*

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements: